Policies & Procedures
Scheduling priorities, cancellation expectations and weather-related arrangements for Cox Tutoring Group families.
General policy
Scheduling students
CTG gives preference to students who must take the SAT and/or ACT during the current academic year. In practice, most test-prep students seen at a given time are juniors.
Rising seniors are given preference during the summer through the first weekend in October so they can prepare for August or October SAT dates or the September ACT. Families who contact Donna when the student is younger than eleventh grade are placed on a list to be contacted when the child is a rising junior, in first-come, first-served order.
Students whose sophomore-year PSAT results place them within striking distance of National Merit consideration may begin preparation during the summer before junior year. Other juniors typically begin in the fall as seniors finish their testing after the September or October SAT/ACT administration.
Practice ACT
Because many area schools do not administer the preACT, CTG offers scheduled junior-year students the opportunity to take a no-risk practice ACT in the fall. This allows the student to compare the practice ACT with the PSAT and assess whether one test may be a better fit. Donna scores the test and reports both the ACT result and an equivalent SAT score to the family.
Academic tutoring
CTG also offers academic tutoring in middle- and high-school Math and in Reading, Writing and Grammar when tutor schedules are not filled with SAT/ACT students. Donna may refer families to outside tutors for subjects the team does not cover directly.
Cancellation policy
Ordinary cancellations
Cancellations made by the student on the day of a session incur a $40 fee, and skipped sessions with no prior notice are charged in full. A student may cancel for any reason at least one day in advance without penalty, although as much notice as possible is appreciated.
Text is best for Donna Cox at 774-258-0409, Dr. Ben Cox at 603-854-0102 and Joyce McGregor at 508-414-6151. Families should email Dr. James McGregor and Dr. April Ratliff.
Unavoidable conflicts can arise without warning, and CTG reserves the right to waive penalties for sudden illness, personal tragedy or other extenuating circumstances.
If a tutor needs to cancel, the tutor will give as much notice as possible and make every effort to reschedule students inconvenienced by the absence.
Remote-tutoring contingencies
CTG reserves the right to conduct sessions remotely when circumstances make that the most prudent option. Families may also continue with virtual tutoring where it is available.
If circumstances make a return to an online-only format necessary, CTG reserves the right to make that change.
Weather-related cancellations
Weekdays
When Westborough Public Schools are canceled on a weekday, in-person tutoring sessions at Cox Tutoring Group are also canceled.
Weekends
When weather is a concern on a weekend, the tutor will text or email students before scheduled appointments to communicate any cancellation.
Questions about a policy or a specific situation?
Contact Donna as early as possible. Email is the best first contact when she is working with students.